5 New Statistics to set your Automation Priorities in 2022

5 New Statistics to set your Automation Priorities in 2022

With increasing customer expectations, more and more businesses are undergoing digital transformation. These transformations call for a high level of scalability, productivity and speed.

And these transformations do not stay limited to IT teams only. In fact, employees with no technical expertise are also creating automation with low code/no code platforms, increasing scalability.

Today, business leaders are adopting Automation at every point at a rapid pace to deliver agile, innovative results faster and more cost-effectively. Here are five new automation statistics that reveal how automation is reaching everywhere, equalizing transformation across technical and non-technical teams. Check them out!

Salesforce document generation tool

1. 23% of Automations are built by non-technical users

Based on the 2022 Automation Index by Workato, automation is moving outside of IT and is being built by non-technical users across other departments. The IT department is now acting more as an enabler providing support and guidance to others than being the ultimate delivery point. 

With the emergence of low code or no code platforms, now every department can create workflows and add value to business transformation.

According to Gartner, around 80% of products and services will be automated by non-technical professionals by 2024.

2. The demand for Automation rose by 91%

According to Salesforce’s Automation report, the automation demand has surged in companies by 91% over the last two years. As automation becomes accessible, its deployment is doubling every year.

In fact, Since 2020, there has been 1074% growth in business intelligence automation, 666% in customer support, and 659% in finance.

Hence, automation is reaching more departments enabling faster problem-solving.

3. 40% of automated processes come from non-IT departments

In 2019, companies used to automate processes in 1 or 2 departments. In 2021, 28% of companies leveraged automation in 7 departments, almost 3x more than in 2019.

In fact, IT accounted for 25% of automation this year while other departments stood at 40%.

Thanks to the compliance and governance capabilities in tools, more and more departments are automating than ever before.

4. Finance becomes the most automated department with 26% automation

The Finance Department surpasses IT to become the most automated department, building 26% of total automation. And the most automated processes in Order to Cash.

While HR automation still remains the top priority for businesses, it increased by 316% over last year. Besides, Record to Report automation also grew by 290%.

5.DataOps Function saw 3% growth in the last year

As businesses are getting more data-driven to derive real-time decisions, IT teams tap this data to add strategic value to businesses.

As a result, The Data Ops Function has become one of the top departments to witness a 3% growth in automation last year.

Wrap Up

These statistics reveal that automation usage is exploding and is becoming easier to adopt with many tools.

If you are looking to automate your repetitive document generation process, you may try out the Docs Made Easy app. Install the app from Salesforce AppExchange and automate document generation without any code!

About the Author

Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com.... Piyush, a seasoned Salesforce professional started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with passionate people.

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