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Built Better Customer Relationships for USAI Lighting

Manufacturing
June 3, 2025

Key Highlights

40%

Reduction in manual work

35%

Smoother workflows

49%

Increase in collaboration

Challenges


USAI Lighting was having a tough time keeping everyone on the same page:

  • People outside the company, like customers and partners, couldn’t get to the documents or info they needed.
  • The team wanted to give outside users access to parts of their online Community, but still keep everything secure and under control.

Solutions


Docs Made Easy stepped in to help. Together, we built a custom solution using Salesforce Community/Experience Cloud to make collaboration simple and secure.

External partners and clients can now log in and collaborate directly.

License users will now be able to create, find, and manage documents like quotes and service forms, all in one place.

"The team has been really helpful and assisted me with a couple of solutions. I appreciate you all. Thank you!"

Maura Figueroa

Salesforce Administrator

Conclusion


Docs Made Easy helped USAI Lighting cut down on manual tasks and made it easier for their team, partners, and customers to get work done. Now, everything from creating a quote to finding product info is quicker and simpler.

Company Overview

USAI Lighting is a well-known U.S.-based company that makes high-quality, energy-efficient LED lights. They work closely with architects and designers to create lighting that’s not only functional but also looks great. They focus on smart design, advanced technology, and sustainability.

Sales & Support

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