Premium Support Packages

Simple flexible pricing that scales with your business

Quick Support

Get Started
  • Application Set Up Assistance
  • Email & call support available
    upto 1.5 hours
  • Email Support upto 3 days
  • Query Resolution within
    48 Hours Max
  • Generate 1 Document Template
    upto 2 pages
  • Dedicated Support Coach
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Monthly Support

Get Started
  • Application Set Up Assistance
  • Email & Call Support upto 4 Hrs
  • Email Support upto 30 days
  • Query Resolution within
    48 Hours Max
  • Generate Template upto
    2 Pages, 1 Button on 1 Object
  • Dedicated Support Coach

Quaterly Support

Get Started
  • Application Set Up Assistance
  • Email & Call Support upto 15 Hrs
  • Email Support upto 90 days
  • Query Resolution within
    24 Hours Max
  • 3 document template
    (no limit on pages), Upto 3 button
    on upto 3 objects
  • Dedicated Support Coach

frequently asked questions

  • Why do I need a Dedicated Coach?

    A Dedicated Docs Made Easy Coach guides you in every step of your document generation. Whether you need help in creating templates, buttons on objects, or support in configuring parameters, our Coach will assist and train you.

  • How long does it take to respond to Calls on Priority?

    It differs from plan to plan. If you opt for the Quick Support or monthly plan, you may expect a resolution within 48 hours, while the response time in Quarterly Support is 24 hours max.

  • What if I need to Upgrade the Docs Made Easy Package?

    If you are looking to upgrade your current package, our technical team can help you upgrade the application seamlessly with our Training and Support feature available in Support plans.

  • How many document templates can you help me generate?

    It depends on the Support plan you choose.

    In our monthly plan, we help you generate 1 document template and one button on one object. For the Quarterly plan, you can generate up to 3 document templates and upto 3 buttons on up to 3 objects.

    And in the quarterly plan, you can create 3 document templates on unlimited pages and upto 3 buttons on 3 objects.

  • Will there be any Monthly Routine Check up?

    Yes, included in all our Support plans, we ensure maintenance and efficiency of your Docs Made Easy app with a routine check-up every month.

  • What is covered under Live Demo and Training?

    You can get assistance with installing and configuring the app with a live demo from the experts. Also, you can familiarize yourself with the features and functionality of the application through a complete training session.

  • What is the duration of these live demo sessions?

    You can avail of a live session with our experts for 4 hours a month if you choose the monthly plan. In the Quarterly plan, you will get live sessions for 15 hours per month.

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